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New Coach and Minibus vehicle types
We received feedback that coaches and minibuses are an important part of some networks. In response, we’ve added these two vehicle types to the vehicle information in Passenger Cloud. The new coach and minibus graphics will be available on Android, iOS and the web, to help your users better identify the vehicles they are tracking. …
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Vehicle tracking icon improvements
This update brings some minor tweaks to the recently updated vehicle icons based on feedback from end users. These updates aim to make it easier to find the service you’re looking for, as well as distinguish it’s direction of travel at a glance.
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User Location Permissions
Having access to user location data helps us to provide the best experience possible. Though not required for the app to function, we recommend that users grant us permission to use their location data so that we can: Make search results for places and stops more relevant to their locality Provide an easy way to…
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Improving the layout of Line List pages on web
We’ve made an update on websites to improve the layout of the Line List page. These changes are intended to make it easier for users to find their line, see any routes that are affected by a service update and find Network Map downloads. ‘Jump Links’ for mobile Mobile is the most popular way of…
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November lockdown – Special measures and updates for Premium customers
Following the announcement of lockdown in England from 5 November to 2 December, and anticipating changes to your normal operations, we are putting measures in place to help you best serve your customers. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they…
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Changes to Passenger Cloud menus for mobile devices
When navigating through Passenger Cloud on a desktop screen, there is a menu on the left-hand side which provides links to subpages within the current section. As an example, the “Network” page has links to “Lines”, “Operators”, “Vehicles” etc. When viewed on a mobile device, there is less screen space available and no room for…
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Improved business customer user management
In the past when a business was created in Passenger Cloud, a single Business Portal user would be created using the primary contact email address. However, there was no way to add additional users to manage the business. An update has been made to Passenger Cloud that allows business customer managers to add additional users…
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Vehicle tracking enhancements
With this release, we’re bringing the digital and physical experience of tracking a bus or tram closer together!
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UK-wide location search now available within myTrip
We’ve shipped an important improvement to the location search in myTrip.
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Captcha User Experience Improvements
Previously we rolled out a change to improve the security of Passenger websites. This included a full-page captcha on contact pages to reduce unwanted spam, but it wasn’t as elegant as it could have been. We’ve improved this customer experience and kept the security protection by integrating the captcha directly into the contact forms. You…
Releases
Technology updates from Passenger