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Third party cookies on websites
This change has no effect on websites that use a third-party cookie consent solution. To ensure websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites. Previously, cookies were enabled with a banner notice informing the…
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Subscription renewals for end of day tickets
To provide clarity and simplicity on renewal times, subscriptions for tickets using the ‘end of day’ expiry strategy will now renew at the start of service time, rather than the same time the subscription was created. This brings renewals in line with the expectations of subscription payments and removes the likelihood of a ticket being…
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Gift code search
To assist with any Customer Service enquiries you may receive relating to gift code claims, operators with access to Passenger Cloud can now search for gift codes directly. This removes the need to contact your Customer Success Manager to find the details of the code. From the Customer support widget on the main dashboard or…
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Uploading network data to Passenger Cloud
To ensure operator TransXChange is aligned with Bus Open Data Service requirements and to clarify the process of uploading network data to Passenger Cloud, we ask for any network data uploaded to Passenger Cloud to be in a single .zip file. Summary of new instructions; If your TransXChange export software allows exporting services into separate…
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Current datasets in Passenger Cloud
An active dataset can be identified by its CURRENT status. At the moment, for a dataset to become active, it must be Published Within its ‘effective period’. Have the most recent ‘created date‘ (the date it was uploaded to Drafts). To give Dataset Managers more control over when datasets become active, we’ve made the following…
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Matching vehicles to scheduled journeys
We have implemented multiple strategies for matching vehicle activity from SIRI-VM feeds to their scheduled journeys. You can now view the fields used to match to journeys in the “Vehicle activity” table in Passenger Cloud. Using these fields, you can compare the data sent from your SIRI-VM feed to your TransXChange to ensure journeys are…
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Simplifying navigation for web users
To further improve our product, we’re making some minor changes to the navigation for websites. 1. Search input removed on mobile ‘Search’ will now be a menu item, identical to the desktop view. Tapping that will take users to the search page and immediately let them start typing for a search topic. This change helps…
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Cancelling parts of multiple journeys
We are releasing a further workflow enhancement to the Passenger Cloud Journey Cancellations tool. This will now let operators quickly cancel multiple stops within multiple journeys at once. Please visit the Help Desk for a step-by-step guide to journey cancellations. We will continue to make improvements in this area and may release additional small UI changes.…
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Send users to specific ticket product and categories with unique links
To allow operators to send users to specific ticket products and categories, we now create unique links to them that can be shared publicly. When followed, these links will open a ticket product or category directly in the iOS or Android app ready for the user to browse or purchase. Users without the app installed…
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Displaying Description and Detail field on Timetable pages
We recently made a change to the Line List that displays the “Description” and “Detail” fields on websites. A change to Timetable pages that will show those same fields in the header will be released shortly. Currently, Timetable pages display the “Origin”, “Destination” and “Via” fields at the top of the page. These will be…
Releases
Technology updates from Passenger