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Improved ticket entitlement UI in Passenger Cloud
We are updating the user interface in relation to Ticket Entitlement on the ‘Create a ticket’ page in Passenger Cloud for fixed date tickets. This is to make it easier to set the correct date and time for both the start and end of a ticket’s entitlement, therefore reducing the likelihood of the wrong ticket…
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Ticket subscriptions in apps
You will soon be able to create ticket subscriptions for purchase in mobile apps. In addition to the existing functionality allowing your customers to purchase and manage subscriptions via websites, you will be able to offer ticket subscriptions to even more of your customers. Once your ticket subscriptions are set up in Passenger Cloud: Tickets…
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Giving users additional account management options
App and website users can now update their own email address or delete their account directly. This gives customers more control over their personal account details and reduces user account management tasks in Customers Service teams. Under a revised Account details section, the user can choose to change their email address or delete their account…
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Removal of the “We’re Good to Go” logo
VisitBritain closed applications for the “We’re Good to Go” industry standard on March 31st 2022 and are now encouraging participating businesses to no longer display the certificate or logo. In accordance with this, Passenger will soon be removing the logo from any websites for operators who are currently displaying it. If you have any questions…
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New app download banner designs
We will soon be making changes to the app download banner on operator websites. This is to both update the design and to ensure we fully comply with accessibility standards. The colours of each banner will be determined by the primary and secondary brand colours, and will use the font style from your site. Text…
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Departure board tool in Passenger Cloud
We are releasing a tool that shows timing information about upcoming journeys and allows you to visually check up to 30 departures ahead for any stop on your network. Operators can use the tool to identify the source of data matching errors associated with departure board information and is particularly useful for persistent or intermittently…
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Third party cookies on websites
This change has no effect on websites that use a third-party cookie consent solution. To ensure websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites. Previously, cookies were enabled with a banner notice informing the…
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Subscription renewals for end of day tickets
To provide clarity and simplicity on renewal times, subscriptions for tickets using the ‘end of day’ expiry strategy will now renew at the start of service time, rather than the same time the subscription was created. This brings renewals in line with the expectations of subscription payments and removes the likelihood of a ticket being…
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Gift code search
To assist with any Customer Service enquiries you may receive relating to gift code claims, operators with access to Passenger Cloud can now search for gift codes directly. This removes the need to contact your Customer Success Manager to find the details of the code. From the Customer support widget on the main dashboard or…
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Uploading network data to Passenger Cloud
To ensure operator TransXChange is aligned with Bus Open Data Service requirements and to clarify the process of uploading network data to Passenger Cloud, we ask for any network data uploaded to Passenger Cloud to be in a single .zip file. Summary of new instructions; If your TransXChange export software allows exporting services into separate…
Releases
Technology updates from Passenger