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Improvements to line branding display on web timetables
To make it easier for customers to associate a line logo visually with other sources of information, we have updated the line headers on the timetable pages on operator websites. On desktop, we will show line branding on the left-hand side as a visual anchor, if provided. When viewing on mobile, we will now always…
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Faster disruption alert resolution
To speed up the process of managing disruption alerts, you can now resolve one or many of them directly from the disruption alerts list in Passenger Cloud. Disruption alerts are used when planned or unplanned disruptions on a line or stop will affect customer journeys. They are displayed across the website and app so removing…
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View stop monitoring configuration in Passenger Cloud
To aid with the troubleshooting of stop monitoring behaviour, the SIRI-SM supplier configuration can now be seen in Passenger Cloud. Configuration details can be found within the “Network > Departure boards” section of Passenger Cloud and navigating to “Stop monitoring”.
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Increasing discoverability of line assets on web
To help customers discover and view both the active and upcoming timetable, route map, and fare PDFs, we will now list multiple versions for download from the timetable page on web. Previously, only the line assets that were relevant to the currently selected date were offered for download, which meant it may not have been…
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Preventing accidental removal of network data in Passenger Cloud
To prevent a situation where network data might be removed accidentally, it is no longer possible to delete the last active dataset until another dataset is uploaded and imported. Attempting to delete the last active dataset will result in a warning advising that another dataset needs to be uploaded and imported first, after which the…
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Enhancing customer ticket information in Passenger Cloud
As part of our ongoing efforts to make it faster and easier to provide end-users with more effective customer support, we have improved the ticket information displayed in Passenger Cloud.
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Reinstate cancelled journeys faster
In January 2022, we released an advanced journey cancellation tool in Passenger Cloud with a user interface design that allows operators to quickly select and cancel whole or partial journeys (including individual stops). This removes the cancellation from either departures boards or journey planners on websites and mobile apps. Cancelling whole journeys will remove them…
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Pausing auto-refresh for website departure boards
We are implementing a change to make live departure boards on websites more accessible to a wider range of people (i.e. those with cognitive disabilities and screen reader users). A pause capability has been designed to give people more time to understand departure boards by being able to switch the auto refresh off and on…
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External link tracking in Google Analytics
We are now tracking external link clicks on operator websites in Google Analytics, so that you can see how many users are clicking through to external websites. This allows you to track how much traffic is being sent to 3rd party websites from Things To Do events and other parts of your website. This will…
Releases
Technology updates from Passenger