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Removal of the “We’re Good to Go” logo
VisitBritain closed applications for the “We’re Good to Go” industry standard on March 31st 2022 and are now encouraging participating businesses to no longer display the certificate or logo. In accordance with this, Passenger will soon be removing the logo from any websites for operators who are currently displaying it. If you have any questions…
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New app download banner designs
We will soon be making changes to the app download banner on operator websites. This is to both update the design and to ensure we fully comply with accessibility standards. The colours of each banner will be determined by the primary and secondary brand colours, and will use the font style from your site. Text…
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Departure board tool in Passenger Cloud
We are releasing a tool that shows timing information about upcoming journeys and allows you to visually check up to 30 departures ahead for any stop on your network. Operators can use the tool to identify the source of data matching errors associated with departure board information and is particularly useful for persistent or intermittently…
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Third party cookies on websites
This change has no effect on websites that use a third-party cookie consent solution. To ensure websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites. Previously, cookies were enabled with a banner notice informing the…
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Subscription renewals for end of day tickets
To provide clarity and simplicity on renewal times, subscriptions for tickets using the ‘end of day’ expiry strategy will now renew at the start of service time, rather than the same time the subscription was created. This brings renewals in line with the expectations of subscription payments and removes the likelihood of a ticket being…
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Gift code search
To assist with any Customer Service enquiries you may receive relating to gift code claims, operators with access to Passenger Cloud can now search for gift codes directly. This removes the need to contact your Customer Success Manager to find the details of the code. From the Customer support widget on the main dashboard or…
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Uploading network data to Passenger Cloud
To ensure operator TransXChange is aligned with Bus Open Data Service requirements and to clarify the process of uploading network data to Passenger Cloud, we ask for any network data uploaded to Passenger Cloud to be in a single .zip file. Summary of new instructions; If your TransXChange export software allows exporting services into separate…
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Current datasets in Passenger Cloud
An active dataset can be identified by its CURRENT status. At the moment, for a dataset to become active, it must be Published Within its ‘effective period’. Have the most recent ‘created date‘ (the date it was uploaded to Drafts). To give Dataset Managers more control over when datasets become active, we’ve made the following…
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Matching vehicles to scheduled journeys
We have implemented multiple strategies for matching vehicle activity from SIRI-VM feeds to their scheduled journeys. You can now view the fields used to match to journeys in the “Vehicle activity” table in Passenger Cloud. Using these fields, you can compare the data sent from your SIRI-VM feed to your TransXChange to ensure journeys are…
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Simplifying navigation for web users
To further improve our product, we’re making some minor changes to the navigation for websites. 1. Search input removed on mobile ‘Search’ will now be a menu item, identical to the desktop view. Tapping that will take users to the search page and immediately let them start typing for a search topic. This change helps…
Releases
Technology updates from Passenger