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Contactless Journeys PDF export
For operators with our Contactless Journeys capability, customers will soon be able to export the previous 30 days of their journeys and charges to a PDF. This will help them get an external copy of their charges so they can more easily submit expenses to their employer, amongst other uses. The PDF that is exported…
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Adding ‘Use before’ dates to customer’s tickets and other ticket improvements
To make it clearer to customers that tickets need to be used before a certain date we are adding ‘Use before’ dates to tickets in their list of purchased tickets. This change will only affect tickets that are not activated. Once a ticket is activated the expiry date and time is displayed to show when…
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Extending the notice period for planned network changes
To give passengers increased opportunity to learn about planned changes to services that may affect their future travel plans, we are extending the period that we start displaying the change notice from 7 days to 14 days prior to the change start date. The update will be released next Wednesday, 21 September 2022. Read more…
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Expanding micromobility support with Superpedestrian
We have successfully integrated micromobility provider Superpedestrian to the Passenger platform alongside existing providers Beryl, nextbike and Co Bikes. Micromobility integration allows riders to see the location and availability of vehicles and stations in the journey planning maps across web and mobile to assist in travel decisions and promote active travel options. Our continued investment…
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Improvements to line branding display on web timetables
To make it easier for customers to associate a line logo visually with other sources of information, we have updated the line headers on the timetable pages on operator websites. On desktop, we will show line branding on the left-hand side as a visual anchor, if provided. When viewing on mobile, we will now always…
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Faster disruption alert resolution
To speed up the process of managing disruption alerts, you can now resolve one or many of them directly from the disruption alerts list in Passenger Cloud. Disruption alerts are used when planned or unplanned disruptions on a line or stop will affect customer journeys. They are displayed across the website and app so removing…
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View stop monitoring configuration in Passenger Cloud
To aid with the troubleshooting of stop monitoring behaviour, the SIRI-SM supplier configuration can now be seen in Passenger Cloud. Configuration details can be found within the “Network > Departure boards” section of Passenger Cloud and navigating to “Stop monitoring”.
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Increasing discoverability of line assets on web
To help customers discover and view both the active and upcoming timetable, route map, and fare PDFs, we will now list multiple versions for download from the timetable page on web. Previously, only the line assets that were relevant to the currently selected date were offered for download, which meant it may not have been…
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Preventing accidental removal of network data in Passenger Cloud
To prevent a situation where network data might be removed accidentally, it is no longer possible to delete the last active dataset until another dataset is uploaded and imported. Attempting to delete the last active dataset will result in a warning advising that another dataset needs to be uploaded and imported first, after which the…
Releases
Technology updates from Passenger