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Reinstate cancelled journeys faster
In January 2022, we released an advanced journey cancellation tool in Passenger Cloud with a user interface design that allows operators to quickly select and cancel whole or partial journeys (including individual stops). This removes the cancellation from either departures boards or journey planners on websites and mobile apps. Cancelling whole journeys will remove them…
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Pausing auto-refresh for website departure boards
We are implementing a change to make live departure boards on websites more accessible to a wider range of people (i.e. those with cognitive disabilities and screen reader users). A pause capability has been designed to give people more time to understand departure boards by being able to switch the auto refresh off and on…
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External link tracking in Google Analytics
We are now tracking external link clicks on operator websites in Google Analytics, so that you can see how many users are clicking through to external websites. This allows you to track how much traffic is being sent to 3rd party websites from Things To Do events and other parts of your website. This will…
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Improved ticket entitlement UI in Passenger Cloud
We are updating the user interface in relation to Ticket Entitlement on the ‘Create a ticket’ page in Passenger Cloud for fixed date tickets. This is to make it easier to set the correct date and time for both the start and end of a ticket’s entitlement, therefore reducing the likelihood of the wrong ticket…
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Ticket subscriptions in apps
You will soon be able to create ticket subscriptions for purchase in mobile apps. In addition to the existing functionality allowing your customers to purchase and manage subscriptions via websites, you will be able to offer ticket subscriptions to even more of your customers. Once your ticket subscriptions are set up in Passenger Cloud: Tickets…
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Giving users additional account management options
App and website users can now update their own email address or delete their account directly. This gives customers more control over their personal account details and reduces user account management tasks in Customers Service teams. Under a revised Account details section, the user can choose to change their email address or delete their account…
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Removal of the “We’re Good to Go” logo
VisitBritain closed applications for the “We’re Good to Go” industry standard on March 31st 2022 and are now encouraging participating businesses to no longer display the certificate or logo. In accordance with this, Passenger will soon be removing the logo from any websites for operators who are currently displaying it. If you have any questions…
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New app download banner designs
We will soon be making changes to the app download banner on operator websites. This is to both update the design and to ensure we fully comply with accessibility standards. The colours of each banner will be determined by the primary and secondary brand colours, and will use the font style from your site. Text…
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Departure board tool in Passenger Cloud
We are releasing a tool that shows timing information about upcoming journeys and allows you to visually check up to 30 departures ahead for any stop on your network. Operators can use the tool to identify the source of data matching errors associated with departure board information and is particularly useful for persistent or intermittently…
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Third party cookies on websites
This change has no effect on websites that use a third-party cookie consent solution. To ensure websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites. Previously, cookies were enabled with a banner notice informing the…
Releases
Technology updates from Passenger