Category: Web apps
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New filtering option for Line Lists on the web
Websites will soon receive the ability to filter operator services on the Line List. This brings over a similar feature currently available on the Passenger mobile apps, and has been added to help users find lines when there’s a large number to choose from. Users are able to type in their search query, which filters…
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Showing additional ticket information on the web
In the summer, we made an update which surfaced more information about tickets for passengers using mobile apps to select a ticket. Premium websites have now been updated to include the additional ticket information, providing consistency across iOS, Android and web. The update applies to websites with and without web eCommerce enabled. An example of…
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Improved copy on Web to Mobile
To help reduce cases of first-time customers trying to use an email receipt as for a ticket to travel (where passengers have bought a ticket from the website instead of directly from the mobile app), we’ve made some small updates to the website eCommerce checkout steps. By making it clearer that an email receipt for…
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Vehicle tracking icon improvements
This update brings some minor tweaks to the recently updated vehicle icons based on feedback from end users. These updates aim to make it easier to find the service you’re looking for, as well as distinguish it’s direction of travel at a glance.
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User Location Permissions
Having access to user location data helps us to provide the best experience possible. Though not required for the app to function, we recommend that users grant us permission to use their location data so that we can: Make search results for places and stops more relevant to their locality Provide an easy way to…
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Improving the layout of Line List pages on web
We’ve made an update on websites to improve the layout of the Line List page. These changes are intended to make it easier for users to find their line, see any routes that are affected by a service update and find Network Map downloads. ‘Jump Links’ for mobile Mobile is the most popular way of…
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November lockdown – Special measures and updates for Premium customers
Following the announcement of lockdown in England from 5 November to 2 December, and anticipating changes to your normal operations, we are putting measures in place to help you best serve your customers. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they…
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Vehicle tracking enhancements
With this release, we’re bringing the digital and physical experience of tracking a bus or tram closer together!
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Captcha User Experience Improvements
Previously we rolled out a change to improve the security of Passenger websites. This included a full-page captcha on contact pages to reduce unwanted spam, but it wasn’t as elegant as it could have been. We’ve improved this customer experience and kept the security protection by integrating the captcha directly into the contact forms. You…
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New information banner for Internet Explorer 11 users
We are releasing an update this week to web apps that will display a banner to all Internet Explorer (all versions) and legacy versions of Microsoft Edge users. This explains to users that they’re using an outdated browser and should consider updating. We hope this will prompt most users to try a new browser, or…