Category: Web apps
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Removal of the “We’re Good to Go” logo
VisitBritain closed applications for the “We’re Good to Go” industry standard on March 31st 2022 and are now encouraging participating businesses to no longer display the certificate or logo. In accordance with this, Passenger will soon be removing the logo from any websites for operators who are currently displaying it. If you have any questions…
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New app download banner designs
We will soon be making changes to the app download banner on operator websites. This is to both update the design and to ensure we fully comply with accessibility standards. The colours of each banner will be determined by the primary and secondary brand colours, and will use the font style from your site. Text…
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Third party cookies on websites
This change has no effect on websites that use a third-party cookie consent solution. To ensure websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites. Previously, cookies were enabled with a banner notice informing the…
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Subscription renewals for end of day tickets
To provide clarity and simplicity on renewal times, subscriptions for tickets using the ‘end of day’ expiry strategy will now renew at the start of service time, rather than the same time the subscription was created. This brings renewals in line with the expectations of subscription payments and removes the likelihood of a ticket being…
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Simplifying navigation for web users
To further improve our product, we’re making some minor changes to the navigation for websites. 1. Search input removed on mobile ‘Search’ will now be a menu item, identical to the desktop view. Tapping that will take users to the search page and immediately let them start typing for a search topic. This change helps…
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Send users to specific ticket product and categories with unique links
To allow operators to send users to specific ticket products and categories, we now create unique links to them that can be shared publicly. When followed, these links will open a ticket product or category directly in the iOS or Android app ready for the user to browse or purchase. Users without the app installed…
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Displaying Description and Detail field on Timetable pages
We recently made a change to the Line List that displays the “Description” and “Detail” fields on websites. A change to Timetable pages that will show those same fields in the header will be released shortly. Currently, Timetable pages display the “Origin”, “Destination” and “Via” fields at the top of the page. These will be…
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App download links for sites without web to mobile ticketing
Premium websites that don’t have web to mobile ticketing enabled will soon direct users to purchase tickets in the respective app. When browsing tickets, a “How to buy this ticket” button will be displayed next to the listing. Tapping this will reveal app download links to direct users to the app to make a purchase.…
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Improved layout of line descriptions
Recently we communicated our intent to improve and align the display of line descriptions across websites and apps. Following feedback, Operators will be given access to a new Detail field for Lines in Passenger Cloud. This can be used to enter ‘via’ information or other detail that is not suited to the Description field. Additional…
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Displaying real time arrivals in Journey Planner
Continuing our commitment to ensuring passengers have access to the most accurate information when travelling, we now use real time stop information in the Journey Planner to display expected arrival times for each segment of the journey. When generating a journey, we cross-reference the real time information we are supplied via SIRI-SM, and display that…