Category: Web apps
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Increasing discoverability of line assets on web
To help customers discover and view both the active and upcoming timetable, route map, and fare PDFs, we will now list multiple versions for download from the timetable page on web. Previously, only the line assets that were relevant to the currently selected date were offered for download, which meant it may not have been…
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Pausing auto-refresh for website departure boards
We are implementing a change to make live departure boards on websites more accessible to a wider range of people (i.e. those with cognitive disabilities and screen reader users). A pause capability has been designed to give people more time to understand departure boards by being able to switch the auto refresh off and on…
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External link tracking in Google Analytics
We are now tracking external link clicks on operator websites in Google Analytics, so that you can see how many users are clicking through to external websites. This allows you to track how much traffic is being sent to 3rd party websites from Things To Do events and other parts of your website. This will…
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Giving users additional account management options
App and website users can now update their own email address or delete their account directly. This gives customers more control over their personal account details and reduces user account management tasks in Customers Service teams. Under a revised Account details section, the user can choose to change their email address or delete their account…
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Removal of the “We’re Good to Go” logo
VisitBritain closed applications for the “We’re Good to Go” industry standard on March 31st 2022 and are now encouraging participating businesses to no longer display the certificate or logo. In accordance with this, Passenger will soon be removing the logo from any websites for operators who are currently displaying it. If you have any questions…
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New app download banner designs
We will soon be making changes to the app download banner on operator websites. This is to both update the design and to ensure we fully comply with accessibility standards. The colours of each banner will be determined by the primary and secondary brand colours, and will use the font style from your site. Text…
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Third party cookies on websites
This change has no effect on websites that use a third-party cookie consent solution. To ensure websites are compliant with cookie management guidelines and best practice from the ICO (Information Commissioner’s Office), we are making a change to how user consent is acquired on websites. Previously, cookies were enabled with a banner notice informing the…
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Subscription renewals for end of day tickets
To provide clarity and simplicity on renewal times, subscriptions for tickets using the ‘end of day’ expiry strategy will now renew at the start of service time, rather than the same time the subscription was created. This brings renewals in line with the expectations of subscription payments and removes the likelihood of a ticket being…
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Simplifying navigation for web users
To further improve our product, we’re making some minor changes to the navigation for websites. 1. Search input removed on mobile ‘Search’ will now be a menu item, identical to the desktop view. Tapping that will take users to the search page and immediately let them start typing for a search topic. This change helps…
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Send users to specific ticket product and categories with unique links
To allow operators to send users to specific ticket products and categories, we now create unique links to them that can be shared publicly. When followed, these links will open a ticket product or category directly in the iOS or Android app ready for the user to browse or purchase. Users without the app installed…