Category: Web apps
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Contactless Journeys PDF export
For operators with our Contactless Journeys capability, customers will soon be able to export the previous 30 days of their journeys and charges to a PDF. This will help them get an external copy of their charges so they can more easily submit expenses to their employer, amongst other uses. The PDF that is exported…
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Extending the notice period for planned network changes
To give passengers increased opportunity to learn about planned changes to services that may affect their future travel plans, we are extending the period that we start displaying the change notice from 7 days to 14 days prior to the change start date. The update will be released next Wednesday, 21 September 2022. Read more…
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Expanding micromobility support with Superpedestrian
We have successfully integrated micromobility provider Superpedestrian to the Passenger platform alongside existing providers Beryl, nextbike and Co Bikes. Micromobility integration allows riders to see the location and availability of vehicles and stations in the journey planning maps across web and mobile to assist in travel decisions and promote active travel options. Our continued investment…
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Improvements to line branding display on web timetables
To make it easier for customers to associate a line logo visually with other sources of information, we have updated the line headers on the timetable pages on operator websites. On desktop, we will show line branding on the left-hand side as a visual anchor, if provided. When viewing on mobile, we will now always…
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Increasing discoverability of line assets on web
To help customers discover and view both the active and upcoming timetable, route map, and fare PDFs, we will now list multiple versions for download from the timetable page on web. Previously, only the line assets that were relevant to the currently selected date were offered for download, which meant it may not have been…
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Pausing auto-refresh for website departure boards
We are implementing a change to make live departure boards on websites more accessible to a wider range of people (i.e. those with cognitive disabilities and screen reader users). A pause capability has been designed to give people more time to understand departure boards by being able to switch the auto refresh off and on…
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External link tracking in Google Analytics
We are now tracking external link clicks on operator websites in Google Analytics, so that you can see how many users are clicking through to external websites. This allows you to track how much traffic is being sent to 3rd party websites from Things To Do events and other parts of your website. This will…
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Giving users additional account management options
App and website users can now update their own email address or delete their account directly. This gives customers more control over their personal account details and reduces user account management tasks in Customers Service teams. Under a revised Account details section, the user can choose to change their email address or delete their account…
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Removal of the “We’re Good to Go” logo
VisitBritain closed applications for the “We’re Good to Go” industry standard on March 31st 2022 and are now encouraging participating businesses to no longer display the certificate or logo. In accordance with this, Passenger will soon be removing the logo from any websites for operators who are currently displaying it. If you have any questions…