Category: Web apps
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Displaying progress against Fare Caps in Contactless Journeys
To promote the cost savings of ‘best fare’ caps when a customer pays via tap-on contactless, and to incentivise continued travel under such schemes, we will now display the caps a customer has achieved as well as their progress against others in the Contactless Journeys module. Customers will be able to see fare cap information…
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Enhancing journey plan results
So that customers can quickly compare and pick the most suitable journey plan option we are enhancing journey plan results. This change adds leg information to each journey in the results view to make it easier for customers to plan their travel. Each plan will display an overview of the entire journey, including any bus…
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Summer 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Aligning Contactless Journey charges by payment method
We are updating the way in which we display charges in the Contactless Journeys feature in apps and on websites. Customers will now see charges aligned by the payment method they used, which makes it more apparent that contactless payment methods are treated separately regardless of whether they are all linked to the same saved…
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Increasing the security of websites
To help protect the privacy and security of operators and customers we are implementing security measures that will mean it is no longer possible to load operator websites as part of another webpage. We continuously review our technical implementations to ensure they align with modern best security practices. A recent review identified that we could…
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Spring 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes we will periodically provide a summary, such as this one. For the more…
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Introducing Service Categories
To make it quicker for riders to find services that operate within a particular location or for a particular purpose, operators will soon be able to arrange lines and services into one or many categories. A category can be used to represent any logical grouping of lines. For example, operators can create a category to…
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Introducing animated graphics on websites
Beyond decorative benefits, the use of animations in the user experience can increase delight by providing a sense of motion as the user completes their goal, and can call attention to elements that may otherwise be missed. As such, we have started to animate some of the graphics a user sees throughout the website. We…
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Migrating Google Analytics for websites to GA4
From Monday, February 13th 2023 we are going to start changing how usage data is recorded in Google Analytics (GA) for operator websites. For operators with a Passenger app and website, we are going to create a new web stream within the GA property used for tracking app usage and start sending website usage data…
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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…