Category: Web apps
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Quality of life updates to linked lines and Journey Planner
We are making changes to enhance the utility of linked lines for users, as well as launching a refreshed form interface in the Journey Planner for apps. Improved visibility for favourite lines We’re updating how favourite lines are displayed across the app and website to provide users with more control. Previously, when lines were linked…
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Improving search results
We’ve enhanced search functionality across our apps and websites, improving the quality of results for users to locate timetables and discover places for journey planning. Timetable search The timetable search has been improved to discover more relevant services related to the user’s search. This is especially helpful when users enter multiple search terms. Places search…
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Enhancing verification information on websites
For a smooth rider experience, clear verification requirements are essential. Providing riders with easy-to-understand information and easy-to-use tools for fast verification reduces friction while maintaining strong fraud protection. This update iterates on the existing website layout to bring additional explanation text to the ticket list, as well as introducing the type of verification required. This makes it…
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Increasing the availability of pages within the website CMS
We’ve made it simpler to showcase your content in multiple sections of the website, ensuring your customers see it where you need it. This change leverages the current Content Management System (CMS) functionality to provide greater content organisation and presentation flexibility. Content editors can now place pages within multiple sections of the website, improving discoverability…
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Improving the Checkout experience
On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update. Checkout is…
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Display timetables the way you want: Recognising TXC stop sequence numbers
Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…
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Introducing Personalised Travel Alerts: A new way to keep your customers informed
We are excited to announce the upcoming release of Personalised Travel Alerts, a powerful new capability designed to keep your customers informed about the changes that matter most to them. This new feature, available on both iOS and Android, leverages Passenger Cloud data to deliver real-time notifications about Disruptions and Network Changes in a targeted,…
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Every detail matters: Discover the latest enhancements across the platform
To ensure the continued quality of the platform we regularly make small updates across the apps, websites and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Change to the Account Heartbeat to further reduce fraud
How does the Account Heartbeat prevent fraud? Active tickets can only be used on one device at a time to prevent multiple people from sharing an account and using the same ticket to board a bus. We enforce this by logging the user out of the old device, if they access the ticket on a…
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Improving Ticket Coverages
We have been busy improving our Ticket Coverage capabilities to make it easier for operators to communicate mobile ticket validity to their customers. These changes build on the work released in March, which introduced service-based coverages and are summarised below: 1. Operators can now ‘cut out’ portions of an area they have drawn when configuring…