Category: Travel Portal
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Offer discounts per ticket in Travel Portal
Passenger Cloud now gives commercial teams far greater control in managing the revenue impact of selling tickets via Travel Portal. The latest update allows operators to set different discount rates on a per ticket basis, meaning you can further fine tune your offering based on factors such as the ticket value, ticket type or ticket…
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Setting custom refund period for Travel Portal businesses
Passenger Cloud now provides greater flexibility in meeting the individual needs of the businesses you serve via Travel Portal by allowing you to set a custom refund period for unclaimed tickets. When setting up a business account for Travel Portal in Passenger Cloud, you are now able to change the default refund period from 30…
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Buying tickets for selected people in the Travel Portal
To help businesses using the Travel Portal quickly send tickets to any new people that need to be added to an existing list it is now possible to create orders that are sent only to selected people on a list, instead of the entire list. This will help businesses send tickets more efficiently and reduce…
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Unleashing knowledge with Passenger Academy
As unveiled at our customer event, Passenger Live!, yesterday — we’re thrilled to unveil a groundbreaking addition to support the Passenger experience — our brand-new online training platform, Passenger Academy! This new service is designed to take your success to the next level. Elevating your Passenger journey with Academy Our community is the heart of…
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Addition of order date and time to Travel Portal order export CSV
Customers of the Travel Portal can download a summary of an order as either a PDF or a CSV file for use in other systems, such as accounting or analysis software. To improve it’s use and ensure consistency between the export formats, we have added the date and time of the order as a new…
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Recent Travel Portal improvements
Since launching a refresh of the Travel Portal in April, we have continued improving the user experience for businesses using it to purchase and distribute bus travel. The improvements are described below and have also been summarised to Travel Portal users in the “What’s New” section, accessible from the navigation after logging in to the…
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Travel Portal Refresh
On Monday 24th April 2023, we will be launching a new and improved design of the Travel Portal to allow your business customers to use it to its full potential. We have carefully considered how to improve the first use of the Travel Portal, which is an important part of our Growth Programme designed to…
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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…
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Changes to Travel Portal reporting in Passenger Cloud
We are going to release improvements to the two reports available in the Business Account section of Passenger Cloud, these are the Orders & Order Lines reports. This is to make it easier to see how different businesses are making use of the Travel Portal, improve reconciliation, and also demonstrate the value those businesses are…
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Adding ticket information to gift code emails
We’re pleased to be releasing a change that has been long requested that allows recipients of gifted tickets to know exactly which ticket they have been gifted. We are doing this by adding ticket information to the email that is sent to the gift code recipient. This email is sent when a customer purchases a…