Category: Mobile apps
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Display timetables the way you want: Recognising TXC stop sequence numbers
Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…
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Introducing Personalised Travel Alerts: A new way to keep your customers informed
We are excited to announce the upcoming release of Personalised Travel Alerts, a powerful new capability designed to keep your customers informed about the changes that matter most to them. This new feature, available on both iOS and Android, leverages Passenger Cloud data to deliver real-time notifications about Disruptions and Network Changes in a targeted,…
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Every detail matters: Discover the latest enhancements across the platform
To ensure the continued quality of the platform we regularly make small updates across the apps, websites and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Change to the Account Heartbeat to further reduce fraud
How does the Account Heartbeat prevent fraud? Active tickets can only be used on one device at a time to prevent multiple people from sharing an account and using the same ticket to board a bus. We enforce this by logging the user out of the old device, if they access the ticket on a…
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Quality of life improvements to app notification settings
We have made some quality-of-life improvements to the settings screen for app notifications. As a reminder, app users can use the notification settings screen to opt-in to push notifications for when: The language used on this screen has been updated to make it much clearer that these relate specifically to push notifications. In addition, if…
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Improving Ticket Coverages
We have been busy improving our Ticket Coverage capabilities to make it easier for operators to communicate mobile ticket validity to their customers. These changes build on the work released in March, which introduced service-based coverages and are summarised below: 1. Operators can now ‘cut out’ portions of an area they have drawn when configuring…
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Upgrading Network Information: Enhancements for apps and websites
To improve the accuracy and usability of bus network information across Passenger apps and websites we have made a number of changes to our suite of journey planning capabilities. To make stop activities clearer to customers we have updated timetables, departure boards, and the journey view (accessed from a departure board) across apps and websites…
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Fares in Journey Planner in apps and on websites
As previously communicated before Christmas the new Fares in Journey Planner capability will be released to customers across operator apps and websites on Monday, 12th February 2024. Launch partners should now be coming to the end of feature onboarding with their CSM and will be receiving their launch packs this week. All other operators should…
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Unleashing knowledge with Passenger Academy
As unveiled at our customer event, Passenger Live!, yesterday — we’re thrilled to unveil a groundbreaking addition to support the Passenger experience — our brand-new online training platform, Passenger Academy! This new service is designed to take your success to the next level. Elevating your Passenger journey with Academy Our community is the heart of…
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Improving the ticket link from journey planner and departure boards
In preparation for the upcoming Fares in Journey Planner release, we’ve given the ticket quick link (which allows a logged-in user to quickly switch to their already purchased tickets from a journey plan or a departure board) a visual refresh. This includes simplifying the language to reduce cognitive load and make it easier to understand…