Continuing a series of changes designed to make it quicker for operators to reflect changes in schedules across web and mobile, we now remove cancelled journeys from the journey planner results. This helps to ensure that your passengers are not given incorrect information.

As the risk of staff shortages continues, the cancellation of individual journeys at very short notice is more prevalent. Originally introduced in August, we gave operators the ability to manually cancel individual journeys in Passenger Cloud, which immediately removed them from the departure boards. This further change ensures that those cancellations are not displayed in any journey plans either.

At the moment, the journey planner will only remove whole journey cancellations. We are investigating reflecting individual stop cancellations in the journey planner as part of future updates.

This change will take effect on your next dataset import. If you have any questions at all, give us a call on 0845 556 6600.