Overview

We’ve updated Passenger Cloud to make it easier to set up and manage tickets and ticket categories. 

Improvements to setting up and managing tickets

We’ve improved the user interface to make it easier to set up new tickets in two easy steps:

• Step 1: Enter ‘common’ ticket information including the title and description
• Step 2: Enter ticket information that will vary depending upon the fulfilment option such as the price.

The advantage of this approach is that it enables generic ticket information to be created separately from the price and fulfilment method. This provides the potential to set up a common set of tickets across all your sales channels, which will make it easier to simplify your ticket offering and communicate to bus users which ticket(s) they should purchase and why. 

In addition, we’ve also made it easier to find a specific ticket by providing a ticket search field.

Improvements to setting up and managing ticket categories

We’ve improved the user interface for setting up, displaying and managing ticket categories. It’s easier to change the order of the categories, see the number of tickets that are in each category and view the branding that’s currently in use.

• The new categories overview shows the number of tickets in each category and associated branding. This makes it easier to visualise how each ticket category will be displayed in your mobile apps and/or on your website. It also makes it easier to manage the order of the categories will be displayed in by ‘dragging’ and ‘dropping’ categories, in the categories list. The ‘drag’ and ‘drop’ reordering isn’t new functionality but the new category overview makes it a lot easier to use.
• We’ve made it easier to change the order tickets are displayed, for each ticket category, in your mobile apps and/or on your website. When a ticket category is selected the list can be re-ordered by ‘dragging’ and ‘dropping’ tickets in the ticket list. This provides consistency as the new user interface enables you to manage the list of tickets in the same way as ticket categories. The days of having to select each ticket individually and enter a number to change the display order are gone!
• You don’t have to add a category when you set up a new ticket anymore. You can now add tickets to categories from the new ticket list view. This means that it’s quicker to set up new tickets and it’s easier to manage ticket categories.

Because tickets are being displayed in more places than before and in different ways, we have decided to remove the interactive ticket category preview from Passenger Cloud. The new management interface updates make categories much easier to manage, removing the need for the smartphone preview.

Why we’ve made these changes

We’re currently working on some great new features that will enable you to increase sales and revenue, the changes we’ve made to ticket creation and management will enable us to deliver these new features. The following product management features will be provided as part of your existing licence fee:

• Fixed date tickets: Support for tickets that automatically start and end based on a fixed start and end date.
• Non-public tickets: Support for tickets that are available for sale from your Business Portal, but not your mobile app.

In addition, we can now offer a new ‘Web-to-mobile eCommerce Module’. This includes web-to-mobile ticket sales, facilitating mobile app ticket sales via websites using the existing Payment Service Provider. This includes enabling customers to purchase tickets and automatically renew them. This also provides a number of new sales opportunities including, for example, those that buy tickets for dependants (who are app users) but do not wish to install an app first.

If you would like to find out more information on the functionality provided by this new module and associated costs please contact our accounts team.