To make the activation expiry date for a purchased ticket clearer to customer service agents we are updating the user’s ticket view in the ‘Customer support’ section of Passenger Cloud so that it will display the activation expiry for the ticket being viewed. This follows a recent release that makes it possible for operators to customise the activation expiry date on a per-ticket basis.

This ensures that customer service agents can see the same data that customers can see in apps for purchased tickets with regard to activation expiry. It will also help to speed up answering queries along the theme of ‘why has my ticket disappeared’ and ‘when do I need to use my ticket(s)?’.

Once a ticket with a single activation has been activated, the activation expiry field becomes redundant because there are no further possible activations on the ticket, so the field will not be displayed.

If the ticket is a carnet and has multiple activations then the activation expiry field will continue to display until all tickets have been activated, making it possible to see the entitlement expiry for each individual activation and the overall activation expiry for the ticket.

Finally, the ‘Usage’ field that shows the number of ticket activations has been moved out of the ‘Ticket’ table and is now displayed on the right-hand side of the Usage table so that it is now in a more logical place. In the screenshot above this shows as ‘1 of 1’.

This change will be released on Wednesday, 18th January 2023.