UPDATE – As of 6 Oct 2021 and following feedback from operators, we are reviewing our published plans for ensuring consistent line descriptions across Passenger websites and apps.

We would like to reassure operators that no changes will be made until we have conducted further research. We will contact operators once we have further information.

Currently, some Premium websites use line direction data to describe the line on the line list and line pages, while others use the line description field. Apps always use the line description field.

To ensure consistency between the web and app experiences, and to provide clarity on how to describe a line, in a forthcoming update we will be switching all websites to use the line description field.

If you are already using the line description field you do not need to do anything, though you may want to double-check that the descriptions are accurate.

If you have been relying on the line direction data for descriptions, this will be used for the line description. Again, you may wish to check that the descriptions generated are accurate.

The appropriate place in Passenger Cloud is the Line Description field in Network > Lines.

We plan to make this change in the middle of October. If you’re not sure whether you are using line direction data or line descriptions currently, please contact your account manager.

If you have any questions at all, please get in touch.