| Following a successful trial, we are rolling out the ability to manually cancel an individual journey in Passenger Cloud. This will then remove that journey from the departure board. At the current time, the risk of staff shortages following COVID Track and Trace isolation requests mean that journeys may be cancelled at very short notice. This function gives operators the ability to represent those changes quickly to passengers. Along with existing disruption notices, this ensures passengers have the most up to date information to help them plan their journeys. Please check the Network section of Passenger Cloud for the Cancelled journey action, and contact Customer Services if it is not yet available. |
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