To help reduce cases of first-time customers trying to use an email receipt as for a ticket to travel (where passengers have bought a ticket from the website instead of directly from the mobile app), we’ve made some small updates to the website eCommerce checkout steps. 

By making it clearer that an email receipt for a ticket cannot be used for travel, we’re aiming to remove any conflict or delays that this might cause between drivers/inspectors and passengers. 

The guest checkout on the web has been brought more into line with the checkout for logged in users, to make it clearer how the ‘Gift a ticket’ process works. New copy has been added below the checkout options, to explain what will happen following the selection of a particular option. 

We will monitor the impact of these changes with those of you that have reported this issue. If you have any questions, please don’t hesitate to get in touch.