Operator customer support teams can now change the email address of a customer or remove a customer’s account directly, without needing to raise a ticket with the Passenger Help Desk.

This is useful if a customer wants to move their mobile tickets from one email address to a new one (e.g. from a university email to a personal one once they leave university.)

As always, customer support teams should ensure sufficient authentication, in line with the operator’s personal data procedures, has been provided by the customer to ensure fraudulent requests are not actioned.