Many of our operators have already been using our disruptions feature to manage communications about updates to their services. Passenger Cloud users have the ability to add a Network, Line or Stop disruption and then use this across both apps and websites.

Thanks to your feedback, we’ve deployed new updates and further enhancements to disruption management.

Key Updates

• Social media integration with Twitter
• Add a linked URL into a disruption alert, to provide more information
• Multiple stops can be added for a stop alert

Social Media Integration

Disruptions are now integrated with Twitter, meaning that disruption alerts can now be posted direct to an authenticated account on the social media platform from within Passenger Cloud’s disruption interface.

This aims to save admin staff time by making it simple to post the same information to the web, apps and Twitter account all from the same screen in Passenger Cloud.

For those operators managing more than one brand/operation within the same Passenger Cloud desktop, multiple Twitter accounts can also be linked. This gives admin users the choice of which Twitter account to post a disruption to. Tweets posted from a specific disruption alert are stored and viewable in the alert page itself so that it’s easy to see a historical view of what has been already tweeted about the disruption.

Add a linked URL to a disruption alert

Now you can add a linked URL to a disruption alert and give your customers access to additional information on your website (or elsewhere online) about the disruption. These will display in Tweets that you send from Passenger Cloud, and will also be added to websites soon.

Multiple stops can be added for a stop alert

When adding a stop alert, an operator can select multiple stops if required. We also display information about the stop to help differentiate between similar-named stops.