Customer support staff now have access to current and upcoming boarding codes used in ticketing from within their Passenger dashboard. Passengers can occasionally have the wrong date set on their phone, which will show an incorrect boarding code. The Passenger app can detect this and warn the user, but customer support now have an additional tool to help diagnose this issue.

Admin staff can now also download boarding codes in bulk from within Passenger. Codes are in the commonly used CSV format, which can be opened by Excel or any other spreadsheet program. These lists can be loaded into ticketing machines on buses or even just printed and given to drivers.