Releases

Releases

Technology updates from Passenger

  • 24th April 2025

    Increasing the availability of pages within the website CMS

    We’ve made it simpler to showcase your content in multiple sections of the website, ensuring your customers see it where you need it. This change leverages the current Content Management System (CMS) functionality to provide greater content organisation and presentation flexibility. Content editors can now place pages within multiple sections of the website, improving discoverability…

  • 22nd April 2025

    Improving the Checkout experience

    On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update. Checkout is…

  • 14th March 2025

    iOS Today Extension update

    With the release of iOS18 in mid-September 2024, Apple began to remove the ability to show iOS Today Extensions that were used to display Mobile Tickets and Favourites in the Today view on iOS devices. As more devices take up the latest version of iOS18, Today Extensions will no longer be displayed. Users do not…

  • 25th February 2025

    Making it even easier to control ticket availability

    Ensuring the availability of tickets is now easier than ever, thanks to the enhanced fare control feature introduced in December 2024. Since then, our Product Team have been closely monitoring usage and listening to feedback to make this feature even more powerful. The December 2024 update allowed for scheduling a single future change to a…

  • 13th January 2025

    Enhanced rider experience: new look for purchased tickets

    Creating an exceptional user experience is a top priority at Passenger, and achieving this can be done in more ways than simply adding new features. This latest update refines the look and feel of a customer’s mobile tickets to improve the ease with which they can view and interact with purchased tickets. Previously, we have…

  • 18th December 2024

    Enhancing disruption management

    Since launching Personalised Travel Alerts, we’ve closely monitored usage and feedback. Based on this, we’re excited to share two enhancements designed to improve how disruptions are created and when travel alert notifications are sent. 1. Copying existing disruptions We noticed some operators re-use resolved disruptions by updating the dates to notify users of new events.…

  • 12th December 2024

    Effortless fare control: Introducing scheduled ticket changes

    We are excited to introduce a highly requested feature designed to address challenges that many operators face when managing changes to your tickets; the ability to schedule changes in advance. Why this update matters What this feature enables Operators can now schedule: This capability eliminates the risk of tickets being incorrectly priced or available before…

  • 18th November 2024

    Display timetables the way you want: Recognising TXC stop sequence numbers

    Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…

  • 5th November 2024

    Expanding search capabilities in Passenger Cloud

    Searching for information is a regular task for operators. In Passenger Cloud you can search for a customer by email or gift code. For enquiries regarding payments or ticket/activation IDs, this required a support request to our Help Desk. Whilst our support team does a fantastic job, we know that your time is precious so…

  • 1st November 2024

    Updated Disruption Manager Academy course – New tools and features added

    We are pleased to share an update to the Academy course Disruption Manager. The course now includes the following updates: If you already have the Disruption Manager role in Passenger Cloud, you will automatically be enrolled on the new version of this course, even if you have already completed the previous version. This ensures that…

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