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Change to the Account Heartbeat to further reduce fraud
How does the Account Heartbeat prevent fraud? Active tickets can only be used on one device at a time to prevent multiple people from sharing an account and using the same ticket to board a bus. We enforce this by logging the user out of the old device, if they access the ticket on a…
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Allowing earlier notice of Network Changes
Our customers span every corner of the UK. In order to comply with statutory guidance across all of our operator localities, we are increasing the notice period available for you to inform customers of upcoming Network changes, using the network change feature in Passenger Cloud, from 14 to 21 days. If the statutory guidance you…
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Preview option for timetables using journey sequence numbers
Journey sequence numbers in TransXChange (TXC) data allow operators control over timetable column sorting (without affecting rows). This ensures that timetables display to customers as intended. This is a capability we already support, but we’re now making some changes to Passenger Cloud that will allow you to preview the change before requesting your Customer Success…
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Limiting the availability of fixed-date tickets
To support scenarios where it is beneficial to limit the sales of fixed-date tickets, we now allow operators to set a limit on the number available. For example, if there are capacity limitations on a particular service, such as a school route, an operator can set the number of tickets available to the number of…
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Changes to managing Disruptions in Passenger Cloud
After reviewing usage, and to support you in getting important information into users’ hands quickly, we are making some changes to Disruptions in Passenger Cloud. You will no longer need to decide whether a disruption to a part of your network should be created as a ‘line alert’ or a ‘stop alert’ when creating a…
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Marketing communication opt-in for users
Opt-in marketing is a feature which allows users to provide consent to receive follow-up communication and offers. It allows companies to provide targeted information and marketing content to users, direct to their email address. We are pleased to announce that we now offer the ability for Operators to ask users if they are willing to…
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Quality of life improvements to app notification settings
We have made some quality-of-life improvements to the settings screen for app notifications. As a reminder, app users can use the notification settings screen to opt-in to push notifications for when: The language used on this screen has been updated to make it much clearer that these relate specifically to push notifications. In addition, if…
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New link in Passenger Cloud to view SIRI-SM data
We are making things easier for operators to access and view their SIRI-SM data in Passenger Cloud. There might be occasions when operators need to check their departure data, for example if anomalies are identified between Passenger Cloud and other systems. Until now, this would require the assistance of a Customer Success Manager and our…
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Upgrades to the Passenger Cloud payments report
We have two new upgrades on the way for the Passenger Cloud payments report. Subscription payment info: Our Passenger Cloud payments report allows operators to review payment details within customisable timeframes. Following feedback from our operators we have added a new column to the Payments Report download file, which will show if any payments are…
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Improving Ticket Coverages
We have been busy improving our Ticket Coverage capabilities to make it easier for operators to communicate mobile ticket validity to their customers. These changes build on the work released in March, which introduced service-based coverages and are summarised below: 1. Operators can now ‘cut out’ portions of an area they have drawn when configuring…
Releases
Technology updates from Passenger