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Improving the Checkout experience
On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update. Checkout is…
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iOS Today Extension update
With the release of iOS18 in mid-September 2024, Apple began to remove the ability to show iOS Today Extensions that were used to display Mobile Tickets and Favourites in the Today view on iOS devices. As more devices take up the latest version of iOS18, Today Extensions will no longer be displayed. Users do not…
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Making it even easier to control ticket availability
Ensuring the availability of tickets is now easier than ever, thanks to the enhanced fare control feature introduced in December 2024. Since then, our Product Team have been closely monitoring usage and listening to feedback to make this feature even more powerful. The December 2024 update allowed for scheduling a single future change to a…
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Enhanced rider experience: new look for purchased tickets
Creating an exceptional user experience is a top priority at Passenger, and achieving this can be done in more ways than simply adding new features. This latest update refines the look and feel of a customer’s mobile tickets to improve the ease with which they can view and interact with purchased tickets. Previously, we have…
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Enhancing disruption management
Since launching Personalised Travel Alerts, we’ve closely monitored usage and feedback. Based on this, we’re excited to share two enhancements designed to improve how disruptions are created and when travel alert notifications are sent. 1. Copying existing disruptions We noticed some operators re-use resolved disruptions by updating the dates to notify users of new events.…
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Effortless fare control: Introducing scheduled ticket changes
We are excited to introduce a highly requested feature designed to address challenges that many operators face when managing changes to your tickets; the ability to schedule changes in advance. Why this update matters What this feature enables Operators can now schedule: This capability eliminates the risk of tickets being incorrectly priced or available before…
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Display timetables the way you want: Recognising TXC stop sequence numbers
Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…
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Expanding search capabilities in Passenger Cloud
Searching for information is a regular task for operators. In Passenger Cloud you can search for a customer by email or gift code. For enquiries regarding payments or ticket/activation IDs, this required a support request to our Help Desk. Whilst our support team does a fantastic job, we know that your time is precious so…
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Updated Disruption Manager Academy course – New tools and features added
We are pleased to share an update to the Academy course Disruption Manager. The course now includes the following updates: If you already have the Disruption Manager role in Passenger Cloud, you will automatically be enrolled on the new version of this course, even if you have already completed the previous version. This ensures that…
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Deliver timely updates with automated scheduling
We’re pleased to introduce a new feature that enhances your website management experience: the ability to schedule updates within the content management system (CMS). This tool allows you to plan and automate content changes in advance, offering a smoother and more organised approach to managing your website. We know that often the updates you want…
Releases
Technology updates from Passenger